Return & Refund Policy
At ZapGear, customer satisfaction is at the heart of everything we do. We understand that sometimes things don’t go as planned — and that’s okay. Inspired by industry leaders like Amazon, we’ve created a hassle-free, transparent, and customer-first Return & Refund Policy designed to give you complete peace of mind when shopping with us.
🔁 14-Day Return Window
You have 14 days from the date of delivery to request a return or replacement due to damage, defects, or if the item stops working under normal use — we've got your back.
✅ What Qualifies for Return or Refund?
- Product arrived damaged or defective
- Product has missing parts or doesn’t match its description
- Item stopped working within 14 days under normal use
🔄 How to Return
- Contact our support team at +92 341 3337333 (WhatsApp/Phone) within 14 days of delivery.
- Send back the product in its original packaging and condition.
- Pay for return shipping and keep the receipt — we’ll reimburse this with your refund.
Note: Refunds are processed to the original payment method within 5–7 business days after we receive and inspect the return.
❌ What’s Not Covered
- Returns requested after 14 days (unless otherwise approved)
- Items returned in poor condition or with missing components
- Products damaged due to misuse or accidental damage
💬 Extended Support
In some special cases, we may extend the return window if we feel it’s deserved — we’re here to help, not hide behind policies.
Need assistance?
Contact us at +92 341 3337333 (WhatsApp/Phone). Our team is always ready to help you.